Terms of Use

These Terms of Use (“Terms”) govern access to and use of the website, online portals, webpages, digital resources, and related online services operated by NCTRCA (Collectively the ”Site”) By accessing the site, creating an account, clicking an acceptance box, or using a Site feature, the user agrees to these Terms. “NCTRCA,” “The Bridge By NCTRCA”, “we,” “us,” and “our” refer to NCTRCA and, where the context requires, its member governmental entities, officials, employees, contractors, and authorized representatives. A person using the Site for a company, governmental body, nonprofit organization, or other entity represents that the person is authorized to act for that entity. “User” and “you” include both the individual and the entity represented by that individual.

1. Eligibility and Business Use

The Site is directed to business users in the United States. A user must be at least eighteen years old and legally capable of agreeing to these Terms. The user must provide truthful, current, and complete information and may use the Site only for lawful business or governmental purposes consistent with the Site’s intended functions.

2. Scope of These Terms; Separate Agreements

These Terms govern Site access and general online conduct. They do not replace a separate service agreement, program agreement, certification standard, application, solicitation, procurement document, fee schedule, refund policy, event terms, grant terms, license, or other specific terms applicable to a transaction or program. If specific written terms conflict with these Terms, the specific terms control for that transaction. Site registration or acceptance of these Terms does not obligate NCTRCA to provide services, expend public funds, approve an application, enter a contract, or make an award.

3. Accounts and Credentials

Some Site functions require an account. Users must maintain accurate account information, protect usernames, passwords, multi-factor authentication methods, and recovery information, and promptly notify NCTRCA at INFO@NCTRCA.org of suspected unauthorized access. An account is personal to the authorized user and may not be sold, transferred, shared with unauthorized persons, or used to impersonate another person or entity. The user is responsible for activity conducted through the account to the extent permitted by law.

4. Organizational Authority and Account Administrators

A user creating or managing an account for an organization represents that the user has authority to submit information, designate administrators, accept applicable terms, and receive notices for the organization. NCTRCA may rely on instructions from an account administrator until NCTRCA receives and processes a valid change. The organization is responsible for promptly removing access when a representative’s authority ends.

5. Electronic Communications and Notices

By using the Site or providing an email address, the user consents to receive transactional and administrative communications electronically, including account notices, security alerts, receipts, program notices, and policy updates. Electronic communications and electronic signatures satisfy any requirement that a communication or signature be in writing or signed to the extent permitted by law. Users must keep contact information current. This consent does not designate a general Site communication channel as an approved method for service of process, claims notice, or a Texas Public Information Act request.

6. Marketing Communications

Where the user requests, subscribes to, or otherwise consents to marketing communications, NCTRCA may send newsletters, event announcements, program updates, surveys, and information about resources. Users may opt out through the unsubscribe link or by contacting INFO@NCTRCA.org. Opting out of marketing does not stop necessary transactional, security,. program-administration, or legally required communications. Consent to marketing is not a condition of obtaining a service unless the communication itself is the requested service.

7. Fees, Payments, and Third-Party Payment Portals

Certain programs, services, events, applications, or resources may require payment. The applicable amount, due date, refund terms, and transaction-specific conditions will be displayed or provided separately. Payments may be completed through a payment page, processor, or portal linked from the Site. The payment provider may collect payment-card, bank, billing, identity-verification, or transaction information under its own terms and privacy notice. By submitting payment, the user represents that the user is authorized to use the selected payment method and authorizes the stated charge. NCTRCA is not responsible for a third-party processor’s outages, errors, security, or separate fees. A payment does not guarantee approval, eligibility, certification, award, or any result unless the applicable written terms expressly state otherwise.

8. Limited Site License

Subject to these Terms, NCTRCA grants the user a limited, revocable, nonexclusive, nontransferable license to access and use the Site and to download or print materials expressly made available for the user’s internal business use. No other rights are granted. All rights not expressly granted are reserved.

9. Prohibited Conduct

A user may not, directly or through another person: violate any law, regulation, court order, contract, program requirement, or third-party right; submit false, misleading, fraudulent, defamatory, discriminatory, threatening, obscene, or unlawful content; misrepresent identity, authority, ownership, eligibility, qualifications, business status, or affiliation; obtain or attempt to obtain unauthorized access to an account, system, nonpublic content, credential, or data; introduce malware, ransomware, malicious code, automated attacks, excessive requests, or other material that disrupts or compromises the Site; scrape, crawl, harvest, index, mine, copy, or extract Site content or personal information through automated means except as expressly authorized in writing or permitted by law; circumvent rate limits, access controls, security features, robot exclusions, or technological restrictions; reverse engineer, decompile, disassemble, modify, or create derivative works of Site software except to the extent a prohibition is unenforceable under applicable law; use the Site to send spam, unauthorized advertising, chain messages, phishing, or deceptive communications; upload another person’s sensitive personal information without lawful authority and a legitimate need; use NCTRCA’s name, seal, logo, marks, content, or apparent endorsement without authorization; or interfere with another user’s use of the Site or with NCTRCA’s governmental, nonprofit, administrative, or security operations.

10. User Submissions

“User Submission” means information, documents, text, images, comments, files, or other material a user uploads, transmits, or provides through the Site. The user retains ownership of rights the user lawfully holds in a User Submission. The user grants NCTRCA a nonexclusive, worldwide, royalty-free license to host, store, reproduce, format, transmit, display, and otherwise use the User Submission as reasonably necessary to operate the Site, administer the relevant account, program, application, transaction, or service, comply with law, maintain records, and protect legal rights. This license continues for retained records and archival copies as required by law or policy. The user represents that the User Submission is accurate to the best of the user’s knowledge, that the user has authority to provide it, and that NCTRCA’s permitted use will not violate law or another person’s rights. NCTRCA may remove, quarantine, reject, or restrict a User Submission that presents a security, legal, operational, or policy risk, but NCTRCA has no general obligation to monitor every submission.

11. Confidential, Proprietary, and Trade-Secret Information

Because NCTRCA is a governmental entity, User Submissions and related communications may be subject to public-records and retention laws. Users should not submit confidential business information, trade secrets, source code, security details, or sensitive personal information through a general form. When NCTRCA specifically requests potentially confidential material, the user should use the designated secure method, clearly identify the material, and provide any information reasonably needed to support an applicable exception from disclosure. Labeling information confidential does not bind NCTRCA or determine its legal status under the Texas Public Information Act. NCTRCA may be required to notify an affected third party or seek a legal ruling before withholding requested information. Where the NCTRCA seeks a ruling, it will notify the affected person as Government Code Sections 552.301 and 552.305 require, and that person is responsible for submitting timely arguments to the Attorney General supporting an applicable exception. Information submitted with a Disadvantaged Business Enterprise of Airport Concessions Disadvantaged Business Enterprise certification application is separately protected from release to third parties by 49 CFR, section 26.109, which NCTRCA applies consistent with federal law.

12. Feedback

If a user voluntarily provides ideas, suggestions, or feedback about the Site or NCTRCA’s services without an express written confidentiality agreement, NCTRCA may use the feedback without restriction or compensation, subject to applicable law and public-records requirements. This section does not transfer ownership of separately submitted proprietary materials.

13. Intellectual Property

The Site and its original text, graphics, organization, software, databases, logos, marks, and other content are owned by or licensed to NCTRCA and are protected by applicable intellectual-property laws, except where expressly identified otherwise. Public availability or disclosure under a public-records law does not itself place material in the public domain or grant a license to use protected intellectual property. Use is also governed by the Copyright and Intellectual Property Notice. Any logo or mark not currently trademarked may be in a pending status.

14. Third-Party Content and Services

The Site may display, incorporate, or link to third-party content and services. Third-party terms and privacy practices apply to the user’s interaction with those services. NCTRCA does not adopt or guarantee third-party statements and is not responsible for third-party content, accessibility, availability, security, or performance. The user’s dealings with a third party are solely between the user and that third party unless an authorized written agreement states otherwise.

15. Suspension, Investigation, and Termination

NCTRCA may restrict, suspend, or terminate Site access; reset credentials; preserve evidence; or remove content when reasonably necessary to address suspected violations, security threats, legal requirements, nonpayment, account inactivity, operational needs, or risks to NCTRCA or others. Where practicable and appropriate, NCTRCA may provide notice or an opportunity to correct an issue. Suspension or termination does not eliminate accrued payment obligations, records-retention duties, or provisions that by their nature should survive, including intellectual property, disclaimers, limitations, indemnity, governmental protections, and governing law.

16. Privacy and Cookies

NCTRCA’s collection and use of personal information are described in the Privacy Policy and Cookie Policy. Those policies are incorporated by reference for notice purposes. If a User Submission contains another person’s personal information, the user represents that the user has authority to provide the information and has given any required notice.

17. Disclaimers of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL CONTENT, SERVICES, DOWNLOADS, AND FUNCTIONS MADE AVAILABLE THROUGH THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” NCTRCA DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, AVAILABILITY, AND RESULTS. NCTRCA DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL CODE, OR THAT A DEFECT WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO A DISCLAIMER APPLIES ONLY TO THE EXTENT PERMITTED.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NCTRCA AND ITS PARTICIPATING GOVERNMENTAL ENTITIES, OFFICIALS, EMPLOYEES, CONTRACTORS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS; OR DAMAGES ARISING FROM THIRD-PARTY SERVICES, UNAUTHORIZED ACCESS, SITE INTERRUPTION, OR RELIANCE ON SITE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY. TO THE EXTENT A COURT DETERMINES THAT NCTRCA HAS LIABILITY THAT CANNOT BE EXCLUDED, LIABILITY WILL BE LIMITED TO THE LESSER OF THE DIRECT DAMAGES PROVED OR THE AMOUNT THE USER PAID TO NCTRCA FOR THE SPECIFIC SITE TRANSACTION GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT, EXCEPT TO THE EXTENT A DIFFERENT LIMIT IS REQUIRED BY APPLICABLE LAW OR AN AUTHORIZED WRITTEN AGREEMENT. NCTRCA FULLY RESERVES ITS RIGHT TO GOVERNMENTAL IMMUNITY.

19. User Indemnification

To the fullest extent permitted by law, the user will defend, indemnify, and hold harmless NCTRCA and its participating governmental entities, officials, employees, contractors, and representatives from third-party claims, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from the user’s unlawful use of the Site, material breach of these Terms, infringement of another person’s rights, fraudulent or unauthorized submission, or misuse of an account. This obligation does not require indemnification for a claim to the extent caused by the indemnitee’s own negligence, willful misconduct, or violation of law, as finally determined by a court of competent jurisdiction.

20. Governmental Status; No Waiver; No Unauthorized Commitment

NCTRCA is a local Texas governmental and nonprofit entity. Nothing in the Site, these Terms, or a communication with NCTRCA: (a) waives sovereign, governmental, official, qualified, or other immunity except to the extent expressly waived by applicable law; (b) waives a statutory defense, damage limitation, procedural requirement, or jurisdictional prerequisite; (c) creates consent to suit or liability beyond an express statutory waiver; (d) pledges public funds or creates a debt in violation of law; (e) binds NCTRCA to a contract, expenditure, award, certification, or service unless approved and executed by an authorized representative through the legally required process; (f) limits or waives a right under 49 CFR, part 26; or (g) grants authority to an employee, contractor, website administrator, or automated system that the person or system does not otherwise possess. Any statutory waiver of immunity remains subject to all conditions, limitations, and defenses provided by law.

21. Governing Law and Venue

These Terms and Site use are governed by the laws of the State of Texas, without regard to conflict-of-laws rules, and by applicable federal law. Subject to mandatory jurisdictional and venue statutes, exclusive venue for a dispute arising from the Site or these Terms lies in a state court of competent jurisdiction in either Tarrant or Dallas County, Texas, or, if federal jurisdiction exists, the United States District Court serving Tarrant or Dallas County, Texas. Nothing in this section waives immunity, creates jurisdiction, or expands an available remedy. Note: This Section 21 does not apply to a certification denial, decertification, or complaint that federal law channels to the United States Department of Transportation, including an appeal under 49 CFR, part 26.

22. Public Information Requests and Legal Notices

A request for public information must be submitted through a method approved and designated by NCTRCA. Open Records Request should be sent to info@nctrca.org A general account, support, privacy, contact, or social-media message does not constitute a public information request or legal notice unless NCTRCA expressly states otherwise. Notices under a separate contract must be delivered as required by that contract.

23. Changes to the Site or Terms

NCTRCA may modify the Site or these Terms. The revised Terms will state a new effective date and will apply prospectively upon posting or, for registered users when required, after notice. Continued use after the effective date constitutes acceptance to the extent permitted by law. Material changes affecting an existing paid transaction will be governed by the applicable transaction-specific agreement and law.

24. Miscellaneous

If a provision is held unenforceable, it the remainder of these terms will be enforced to the maximum extent permitted and the remaining provisions will remain effective. NCTRCA’s failure to enforce a provision is not a waiver. The user may not assign rights or obligations under these Terms without NCTRCA’s written consent; NCTRCA may assign or delegate Site operations as permitted by law. Headings are for convenience and do not limit meaning. These Terms, together with incorporated policies and applicable transaction-specific terms, constitute the agreement governing Site access.

25. Contact

Terms questions should be directed to INFO@NCTRCA.org.